Shipping & Returns

Shipping Countries

We currently ship within the European Union, with the exception of France.

At this time, we do not ship to countries outside the European Union.
(Please contact us for shipments outside the EU)

Shipping Carriers

We usually ship orders with DPD.

Orders to Ireland are shipped with FedEx.

Shipping Costs

For deliveries within the EU, the standard shipping fee is:

€9.50 per order

For deliveries to Ireland, the shipping fee is:

€16.50 per order

Shipping costs are displayed during checkout before the order is completed.

Delivery Time

The usual delivery time is approximately:

2–5 working days, depending on the destination country.

Please note that delivery times are estimates only. Delays may occur due to carrier issues, customs-related processes where applicable, public holidays, weather conditions, operational disruptions or other circumstances outside our control.

We are not liable for delays caused by the shipping carrier or circumstances beyond our reasonable control. This does not affect your statutory consumer rights.

Right of Withdrawal

If you are a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with applicable EU consumer protection rules.

The withdrawal period begins on the day on which you, or a third party designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, please contact us by email and clearly state that you wish to withdraw from your purchase.

Return Conditions

Returned products must be:

  • unopened,
  • unused,
  • undamaged,
  • in their original packaging,
  • and not affected by heat, moisture or improper storage.

For food supplements and consumable products, we can only accept returns if the product seal and packaging remain intact.

We reserve the right to refuse a refund for products that have been opened, damaged, improperly stored or otherwise affected after delivery.

Return Shipping Costs

The customer is responsible for the direct cost of returning the goods.

Please use a reliable shipping method and keep the proof of shipment until the return has been processed.

Refunds

Once we have received and inspected the returned goods, we will refund the eligible purchase amount using the same payment method used for the original transaction, unless otherwise agreed.

Refunds will be processed in accordance with applicable consumer protection rules.

We may withhold the refund until we have received the returned goods or until you have provided proof that the goods have been sent back, whichever occurs first.

Damaged or Incorrect Deliveries

If your order arrives damaged or if you received the wrong product, please contact us as soon as possible and include photos of the package and product.

This does not affect your statutory rights.